Trafalgar Insurance brokers

Complaints

Our complaints, disputes & conflicts Officer is Tony Rowe, a Director of our firm.

We will acknowledge your complaint, dispute or conflict in writing and endeavour to resolve the matter within 20 days. We pride ourselves on our Services to You, and we will to endeavour to reach a resolution with you in this time frame.

If you are still not satisfied, [IBANZ] handles complaints, disputes or conflicts for its members. You can raise your complaint, dispute or conflict with IBANZ which will be assessed by the Complaints Committee in terms of the Code of Practice.

If your complaint, dispute or conflict is for domestic or private insurance, You can refer your complaint, dispute or conflict to the Insurance & Savings Ombudsman.

For further information on this Policy, please contact our authorised officer.